Terms & Conditions

UniHamper operates a two-sided marketplace. The UniHamper app is used by customers to request laundry services. The UniHamper HQ app is used by independent service providers (also called "providers" or "fleets") to accept and fulfill those requests. The UniHamper ambassador portal is used by school ambassadors, who are independent referral partners.

UniHamper only connects customers and providers. The laundry services themselves — washing, drying, folding, pickup, and delivery — are performed entirely by independent providers, who are not employees, agents, or representatives of UniHamper. We do not control and are not responsible for the quality, timing, safety, or legality of any provider's services, nor for the acts or omissions of any provider or customer.

You must be able to form a legally binding contract to use the Platform, and you must provide accurate information when you register. The Platform is not directed to children, and you may not use it if you are under the age of majority in your jurisdiction. Customers and providers sign in using their mobile phone number and a one-time code sent by SMS; ambassadors sign in with an email address, a password, and a second factor sent by SMS. You are responsible for keeping your account and device secure and for all activity that occurs under your account.

We may refuse, suspend, block, or terminate any account at our discretion, including for violation of these Terms or for conduct we reasonably believe harms the Platform, providers, customers, or third parties.

A customer creates an order describing the laundry, the desired turnaround, and whether the order is a drop-off (the customer brings the laundry to the provider) or a pickup & delivery (the provider collects and returns the laundry). The order is offered to eligible providers within the customer's selected search radius.

A provider then accepts (claims) the order and moves it through pickup, processing, and delivery until it is marked delivered. Order status, estimated turnaround, and — during active pickup and delivery — the provider's location may be shown in the app. Turnaround windows are estimates set by the provider and are not guaranteed by UniHamper.

Payments are processed by Stripe. By placing an order you authorize UniHamper and its payment processor to charge your payment method for the amounts described below, and you are responsible for paying for the services you order.

• Estimate at request. When you submit a request, we place a payment authorization (a hold) for an estimated amount. This is an estimate only.
• Finalized on acceptance. The price becomes final when a provider accepts your order, based on that provider's pricing.
• Charged when service begins. Your payment method is charged when the service begins. Once charged, you are responsible for that amount.
• Changes are confirmed first. If the price needs to change after acceptance (for example, the actual load is larger than estimated), the change is presented to you for confirmation and you are notified. You become responsible for the revised amount only after you confirm it. If you do not approve a change, the order may be cancelled.

• Service price. Set by the provider you choose and shown to you before you confirm.
• Platform fees. UniHamper charges commission, platform, and related fees. These fees, along with payment-processing and per-transaction fees (which are based on Stripe, administrative, and platform charges), belong to UniHamper.
• Minimum commission. UniHamper applies a minimum commission threshold on each order. Where an order does not meet that threshold, the difference is charged to the customer rather than the provider. This keeps the Platform operational, secure, and available to everyone.
• Sales tax. Sales tax, where applicable, is declared and set by the provider and applies to the service subtotal only. No tax is charged on delivery.
• Tips. Tips are optional, go to the provider, and are not refundable once submitted.
• Promotions. Coupons and promotional discounts are subject to their own terms, may be limited to a single use per customer, and may lock an order to a specific provider.

You may cancel an order before a provider begins service; once service has begun, the order may not be cancellable and charges may apply. Where a provider proposes a price adjustment, the order pauses for your confirmation and the authorization is updated accordingly before work continues. Refunds, where offered, are handled on a case-by-case basis and processed through Stripe. Because providers perform the services, refund and re-do requests relating to service quality are resolved directly with the provider as described below.

UniHamper only connects you with independent providers. If a problem arises with an order — damage, loss, a quality issue, or a missed window — you are responsible for working directly with the provider to resolve and mitigate the issue. UniHamper may, but is not obligated to, assist. You agree to provide accurate pickup and delivery information, to make your laundry available as scheduled, and not to include prohibited, hazardous, or illegal items. You are responsible for items of unusual value and for disclosing special care requirements in advance.

Providers are independent contractors, not employees of UniHamper. Nothing in these Terms creates an employment, partnership, agency, or joint-venture relationship. As a provider, you agree that:

• You are paid based on your onboarding pricing. The commission, platform fees, and other fees paid by the customer belong to the Platform.
• Taxes are your responsibility. You are solely responsible for determining, collecting where applicable, reporting, and remitting all taxes arising from your services, including any sales tax you declare.
• Pickup and delivery are your responsibility to manage. If you use a driver, you are responsible for paying that driver. UniHamper is not a party to and is not responsible for any agreement between you and a driver. No tax is charged on delivery.
• UniHamper pays you directly. Payouts are made to you through Stripe Connect, which requires identity and bank verification. You are responsible for the accuracy of your payout details.
• You manage your own customer issues. If you have an issue with a customer, it is your responsibility to manage and mitigate it. UniHamper only helps connect customers and providers.
• You must provide your services lawfully and safely, maintain any required licenses or equipment, and handle customer property with reasonable care.

Provider payouts are made from funds that have been settled, cleared, and are available to the Platform, and are deposited in aggregate.

• Daily settlement (on request). If you request daily settlement, payment is made within 24 hours after the funds have cleared and the Platform has received them. A $0.99 charge applies to daily settlement, and the settled, cleared, and available balance is deposited in aggregate.
• Semi-monthly settlement. If you choose to be paid on the 1st and the 15th of each month, your settled, cleared, and available funds are deposited in aggregate on those dates.

Settlement timing also depends on Stripe and your bank. UniHamper is not responsible for delays caused by payment processors, financial institutions, or incomplete verification.

School ambassadors are independent referral partners, not employees, who recruit providers and customers to a campus or community. Ambassadors are not authorized to speak or contract on behalf of UniHamper.

• Commission. An ambassador earns a percentage of the platform's commission on each completed and delivered order fulfilled by a provider the ambassador referred. The commission is a share of platform revenue — not of the order total and not of the provider's pay.
• Earned orders only. Commission accrues only on orders that reach completed or delivered status. Cancelled, in-progress, or unfulfilled orders earn nothing.
• Attribution. Provider referral attribution is set once and is permanent for that provider. The referring ambassador for an order is frozen at the time the provider is assigned and is not changed afterward.
• Payouts. Ambassador commission amounts are calculated by the Platform and paid out of band on a periodic basis (around the 1st and 15th of the month). Payouts are discretionary, may be subject to verification, and carry no guaranteed minimum.
• Rate and standing. UniHamper may set, adjust, or remove an ambassador's commission rate or standing at any time. Removal deactivates the ambassador's referral code and ends future attribution.

You agree not to misuse the Platform, including by: providing false information; circumventing fees or routing payments off-platform; interfering with or disrupting the Platform; attempting unauthorized access; harassing or harming other users; or using the Platform for any unlawful purpose. We may remove content and suspend or terminate accounts that violate these rules.

The Platform is provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. UniHamper does not warrant that the Platform will be uninterrupted or error-free, or that any provider's services will meet your expectations. Providers are solely responsible for their services.

To the fullest extent permitted by law, UniHamper and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or for lost, damaged, or delayed laundry handled by a provider. To the fullest extent permitted by law, our total liability for any claim relating to the Platform will not exceed the greater of the fees UniHamper earned on the order giving rise to the claim or fifty U.S. dollars (US$50).

You agree to indemnify and hold UniHamper harmless from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Platform, your violation of these Terms, your violation of any law or third-party right, or — for providers — the services you provide and your relationships with drivers and customers.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of New York and the United States, without regard to conflict-of-laws rules. Disputes between customers and providers are resolved directly between those parties. Any dispute with UniHamper will be resolved in the state or federal courts located in New York, New York, except where prohibited by law.

Questions about these Terms? Reach us at legal@unihamper.com or through our contact page. See also our Privacy Policy.

UniHamper Inc., New York, NY 10001